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Frequently Asked Questions

How does the free trial work?

Sign up now for a VoxLogic trial account and enjoy 14 days of using the Voxlgic platform free of charge. You will have full use of all our features without any monthly fees or binding contracts. If you don't want to use the VoxLogic platform after your trial period then you don't need to do anything as your trial period will end automatically.

What happens after the free trial?

If you choose to continue using VoxLogic after the free trial then you will need to enter a payment method for either our subscription or payg service. You will also need to pay for the user licences and any services you wish to use.

How do you charge me?

We accept pre payment from debit cards, credit cards, PayPal, Direct Debit and BACS.

How do I cancel?

If you choose to leave VoxLogic then all you need to do is send an email to info@lanonyx-telecom.com .

How can I make feature suggestions or requests?

We are always happy to hear from customers who feel certain features will improve the service we provide on the VoxLogic platform. If you would like to suggest something, simply drop a note to info@lanonyx-telecom.com

What is VoIP?

VoIP stands for Voice over Internet Protocol. It is a technology that allows you to make and receive calls over the internet.

How does VoIP work?

Voice is converted by a device from an analog signal to a digital signal and is then sent over the Internet where it will be converted back to an analog signal for the remaining distance over a traditional circuit switch (PSTN).

What are the advantages of VoIP?

Price, portability and extra features are the leading advantages of VoIP compared to traditional fixed line telephony. Voxlogic offers affordable call rates and packages to help your business stay in control of costs.

What is a Hosted PBX?

A Hosted PBX is a VoIP business telephone system that is owned, housed and maintained by Lanonyx Telecom Ltd. Having a business phone system onsite leads to additional maintenance contracts and service charges. Hosted PBX's allow users to connect to it remotely via secure connections over the internet. This can dramatically reduce costs when compared to buying or leasing a phone system onsite.

What is an Onsite Phone System?

An onsite business VoIP phone system is where the PBX and it's equipment is situated on site with you and your business.

What are the Advantages of a Hosted PBX?

Lower upfront costs due to buying less equipment and hardware is the major advantage of choosing hosted PBX's. The typical hardware needed would be IP phones which would connect to the Internet through a router. Lanonyx Telecom Ltd will maintain the software and servers and provide technical support.

What is a SIP trunk?

SIP trunks enable businesses to utilise a single Internet connection for making and receiving multiple concurrent telephone calls.

What is a Softphone?

Softphone is a term given to describe a VoIP phone connection where software is installed on a computer and is used to connect a call. The use of a headset is generally needed to support good conversations between users.

What is the quality of a VoIP call like?

VoIP calls are usually no different to a call over traditional telephone networks

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